IMIS Global partners and customers have access to the IMIS Support System on a 24/7 basis — ensuring that every issue is logged, acknowledged, and handled by the right team member.
IMIS Global partners and customers have access to the IMIS Support system where contact can be made with the IMIS support team on a 24/7 basis to request support.
The IMIS Support System is a bespoke application that is used by IMIS Global customers and partners alike to report issues and request new features.
When a ticket is reported, an automated response is generated and sent back to the customer to ensure that the customer is aware that the ticket has been lodged with IMIS and that the IMIS staff have been alerted to the issue.
During office hours, the DevOps Manager will allocate the ticket to a suitable software team member. Outside of United Kingdom office hours, the DevOps Manager allocates an IMIS team member with a backup IMIS team member to support for all out of office hours tickets.
Log in to the IMIS Support System and submit a ticket describing the issue or feature request. An automated acknowledgement is sent immediately.
During UK office hours the DevOps Manager reviews and assigns the ticket to the most suitable software engineer. Out-of-hours tickets are covered by a dedicated on-call team.
The assigned engineer works to resolve the issue and keeps the ticket updated throughout. The customer is notified at each stage until closure.
Customers can access the IMIS Support System by selecting the option below:
Available 24 hours a day, 7 days a week. The IMIS Support System is always open — submit a ticket at any time and the appropriate IMIS team member will be alerted.
